Refund & Policy
Introduction
by Gserviz
Return Period and Conditions for Acceptance
Sellers on Gserviz allow returns for most products within 7 days of delivery, in accordance with this policy. Returns will not be accepted once this period has passed. However, this does not affect your legal rights regarding faulty or misrepresented items.
You can return products within the eligible period for any of the following reasons:
At Gserviz, we strive to ensure you have a seamless shopping experience every time. However, we understand that there may be times when you need to return a product. This Returns and Refunds Policy outlines the conditions under which we accept returns and issue refunds for items purchased through Gserviz on behalf of our sellers. It also specifies situations where returns or refunds are not applicable.
Valid Reasons for Return
| Reason for Return | Applicable Product Categories |
|---|---|
| Changed my mind | All categories except: Items restricted due to health and hygiene concerns, such as detergent packs, drinks, stationery, beverages, supplements, underwear, swimwear, makeup, skincare, hygiene products, fragrances, fabric deodorizers, hair care, health and wellness products, groceries, and adult items. |
| Size is correct but doesn’t fit | Clothing and shoes only |
| Stopped working after use | All categories except: Clothing, sports & fitness equipment, and consumables. |
| Received a defective or broken item | All product categories |
| Packaging was damaged upon arrival | All product categories |
| Item arrived with missing parts or accessories | All product categories |
| Received a used or expired product | All categories except: Software |
| Suspected counterfeit or inauthentic item | All product categories |
| Wrong item, size, color, or model received | All product categories |
Items That Cannot Be Returned
For reasons related to health, hygiene, or product perishability, some product categories cannot be returned, except in cases where:
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The wrong item was sent.
The item was received damaged or defective.
The product is confirmed to be counterfeit or inauthentic.
Additionally, returns are not accepted for:
Customized products.
Items damaged after delivery due to customer use.
Used or worn items unless they became defective after reasonable use.
Packaging Requirements for Returns
When returning an item, it must be sent back in the same condition it was received, including its original packaging, with all tags and labels intact. Until the return reaches us, it remains your responsibility, so ensure it is securely packaged to prevent damage in transit.
Refund Process
Rejected Return and Refund Requests
Golden Terra Soya Oil 5L Pack 
NIVEA Perfect & Radiant EvenTone Day Cream SPF 15 For Women - 50ml